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Warranty & RMA — how long things actually take
Every brand on this page advertises a warranty. Whether and how they honour it is the brand's decision — not ours. We source factory direct for nearly every exotic build, so the realistic timeline below — part ships back to the factory, claim is reviewed, replacement ships out — is the one to plan on. The faster number is what you'd see only in the rare case a brand happens to have US warehouse stock or a domestic dealer who can swap on the spot; for the brands we work with that's the exception, not the rule. Brands with a are ones we've walked at least one claim through with — concrete experience, not a guarantee that yours will land the same way.
Whose name the warranty is in
A note on whose name the warranty is in: Where a brand allows it, we ask for the warranty to be registered in your name at order time — your email, your address — so the relationship is yours directly. Either way, coverage is the brand's call to make. When something goes wrong we point you to the right contact and what the brand needs; running the claim and any return shipping is yours — we don't handle return logistics or translation.
Per-brand RMA windows
| Brand | Warranty | Best caseonly if US stock exists — rare | Realisticfactory direct + customs |
|---|---|---|---|
| Elilee | — | 21–35 days | 10–16 weeks |
| Evolve US distributor handles most paint/finish claims; structural claims to Shenzhen. | 3 yr | 21–30 days | 10–14 weeks |
| Ican | 2 yr | 21–30 days | 10–16 weeks |
| Light bicycle Direct-to-factory; reported to be one of the more responsive small builders. | 2 yr | 21–28 days | 10–14 weeks |
| Quick | 2 yr | 21–35 days | 10–16 weeks |
| Triaero | 2 yr | 21–35 days | 10–16 weeks |
| Trifox | 2 yr | 21–35 days | 10–16 weeks |
| Voicevelo | 2 yr | 21–35 days | 10–16 weeks |
| Winspace US warehouse handles most claims; ship-back to Shenzhen if a layup section needs replacing. | 5 yr | 14–21 days | 8–12 weeks |
| Yoeleo US warehouse turnaround is fast for hubs / spokes; frames go back to factory. | 3 yr | 14–21 days | 8–12 weeks |
What we actually do on a warranty claim
Here's exactly what that looks like — we point you to the right contact, we don't run the claim for you:
- Where the brand allows it, the warranty is registered in your name at order time — your direct relationship with the brand.
- You email us with the issue (photos help) and we'll point you to the right contact and the brand's RMA process, and share what we know from having ordered through them. From there the claim is between you and the brand — we can't promise outcomes; the brand decides.
- If the issue is something we caused on the build (a torque error, a routing mistake, a wrong spacer) we fix it at our cost — that part is on us.
- If the brand requires the part shipped back, arranging the return shipment, label and any customs paperwork is on you — we'll pass along the address and instructions we have, but we don't handle return logistics or translation.
- We don't self-insure components, we don't guarantee replacement, and we don't cover anything the brand declines. What we offer is the right contact and a clear pointer to the brand's process — not a managed returns service.
Brands not listed here can still be built — we just don't have a documented RMA timing for them yet, so we'll quote the brand's stated process and update this page when we've gone through one.